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Question: How can I claim medical reimbursements from Vietnam? I'm very interested in your product -- the website is terrific! Simple, concise, and not grim-sounding like some insurance websites. But I'd like to know the level of convenience you can offer when it comes to claiming benefits from a place like Ho Chi Minh City. And how long do processes take? For instance, if I am hospitalized for 3 days in HCMC and send you completed forms on the 2nd day, how long before I receive the reimbursement?

Answer: 

No matter where you may be located, making a claim is a relatively easy and straight forward process. Many of the international health insurance companies that we work with offer comprehensive direct settlement networks all over the world. This means that if you inform your insurance company of treatment or an operation before it happens, in many cases they will handle the bill by liaising directly with the medical facility. In the event that you need to make a claim after receiving treatment, our in-house claims team will provide all the necessary forms and work with the insurance company to help you receive reimbursement as soon as possible.

The average length of time for a claim to be completed is usually 2 weeks if the policyholder has submitted all the correct paperwork and documentation. Our expert claims advisers will work with you to ensure that all claims forms have been correctly completed and will work with the insurance company to ensure that the claim is processed in a timely and efficient manner.

When you make a claim after having received treatment you will usually need to submit a number of documents to the insurance company. These documents will include the receipt from the hospital, a doctor’s note detailing the treatment and condition, and the insurance company’s claims forms. If you have any additional questions about the claims process or international health insurance plans in general, or you would like to receive a free quote, please contact us today.
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